Unified billing adjustment workflows for teams managing high-value refunds, credits, and financial corrections.
Translated GenAI capabilities into industry-specific demo experiences across customer scenarios and AWS services.
Synthesized fragmented GenAI demo knowledge into a reusable foundation for discovery, evaluation, and enablement.
Built leadership and cross-functional trust around a new GenAI demo initiative by shaping a live Demo Portal that reframed technical showcases as customer-facing stories. I structured fragmented demo knowledge across industries, AWS services, and customer scenarios, making demos easier to discover, evaluate, and reuse across sales conversations, solution storytelling, and marketing events.
Shaped a transparent interaction pattern that exposed the logic behind AI outputs and backend system actions. By making the reasoning process visible, the pattern enabled users evaluate AI-driven results, understand the path behind them, and make decisions with greater confidence.
Unified fragmented refund, credit, and forgiveness workflows into the Billing Adjustment Console, where each decision depended on customer scale, spend history, prior adjustment activity, and policy thresholds. The work brought finance, customer support, and service teams into a more automated operating model—reducing manual handling while balancing accuracy, efficiency, and compliance control.
Watchlist is an essential product offered on Visible Alpha's financial data tracking and forecasting web platform. In Part 1, I have presented the process by which my framework was instrumental in my successful collaboration with the Product Manager and the rest of the team involved in the product redesign.
In this part, I present my design process form features to final deliverables. I use one workflow, create a watchlist on the homepage, as an example to explain the process.
I designed a cyber form information architecture for the target user group, operators on Chick-fil-A internal office website.
For more than 20 years, this college administrative processing system has stayed largely unchanged. The result was a severely outdated system. In this project, I present how I optimized the user experience (UX) by redesigning the users' workflow and database structures. Additionally, I present how to set up a visually consistent design library to enhance the user UX.
An app to find you the perfect gym buddy to jumpstart your new healthy lifestyle.